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TeamViewer Session Article rated 3.1/5.0
Sometimes it will be necessary for our engineers to get into the control computer of your system to better understand the problems you may be having. For that purpose Geoscanners AB has purchased lic...
Article search in the knowledgebase Article rated 3.4/5.0
  To search for an existing article in this knowledgebase please use the search bar above the knowledgebase list or click on a relevant category to see available articles    
Automated support ticket creation - emailing support Article rated 3.4/5.0
From February 1st,2016 Geoscanners support emails are automatically diverted to this on-line helpdesk and each email will create a support ticket. Each support ticket gets assigned with a unique tick...
Automated support ticket creation – web interface Article rated 3.4/5.0
 From February 1st,2016 Geoscanners AB support allows you to create a support ticket request through the web interface. There are two distinct web forms where you can create and send the support...
Create a new support ticket at Geoscanners Helpdesk Article rated 3.4/5.0
Click on the the Submit a ticket link. Fill up the required fields in the newly opened form. Notice that while you are typing the text in the s
Add attachment to your support ticket Article rated 3.5/5.0
You can attach 2 files to your ticket during the ticket creation process. You can also attach files when replying to the already assigned ticket. Keep in mind that the size of the attachment is li...
Check support ticket status Article rated 3.4/5.0
To check the status of your submitted support ticket you can: Use the link from the response email to open the ticket in the browser. Use the web interface at Geoscanners Helpdesk to search for th...
Reply to the support ticket Article rated 3.4/5.0
To reply to the created support ticket conversation, please navigate to your support ticket by using the link in the response email or by searching for your ticket in the Helpdesk interface. Use the ...
Sharing large files with us Article rated 3.4/5.0
At Geoscanners we do not allow private access to Google drive or any other cloud storage service for security reasons.  When sharing large files with us via google drive please make sure you mak...

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